FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your new ceramics arrive safely and promptly:

  • Free Shipping (7-14 business days): $0

  • Standard Shipping (7-14 business days): $10

  • Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are typically processed within 1-3 business days (excluding weekends and holidays) to ensure all fragile items are flawlessly packed before being handed over to our shipping carriers. You will receive a tracking confirmation email as soon as your package is on its way.

Q: Can I track my package? A: Absolutely! Once your package ships, we will send you an email containing a tracking number and a link so you can follow your ceramics' journey directly to your home.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to make any changes to your shipping address or cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & REFUNDS

Q: What is your return policy? A: We want you to love your pieces! If you change your mind or are not completely satisfied with your purchase, you can return your unused and unwashed items in their original packaging within 30 days of delivery for a full refund.

Q: My ceramic item arrived broken or cracked. What should I do? A: Ceramic products are delicate, and while we package our items with extreme care using thick padding, rough handling can occasionally happen during transit. Please do not worry, your purchase is fully covered. Take a quick photo of the broken item and its packaging, and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.

PRODUCT & CARE

Q: Are BryvantaKivor ceramics microwave and dishwasher safe? A: Most of our everyday tableware collections are dishwasher and microwave safe. However, items featuring custom hand-painted gold/metallic rims or delicate structural details should be hand-washed and never placed in the microwave. Please check the specific specifications on the individual product page for exact care instructions.

Q: Are your glazes safe for food? A: Yes, 100%! Your health is our top priority. All BryvantaKivor dinnerware and kitchen products are crafted using premium, food-grade glazes that are strictly certified lead-free and cadmium-free.